Returns - if you need to return your slide sheet

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless something is wrong with the product. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

E-mail us and we´ll send you instructions on how to return your item.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days, depending on your credit card company.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

thesnoozle@thesnoozle.com.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at thesnoozle@thesnoozle.com

You will be responsible for paying for your own shipping costs for returning your item unless it was damaged upon arrival. Notify the delivery company as soon as you get the product so it can be proven that the item arrived damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Delivery times for your exchanged product to reach you, will depend on normal postage times for your area.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.